Thank you for choosing Hotel Shiva International for your accommodation needs. We strive to provide exceptional service to all our guests. Please review our refund policy below:

1. Cancellation:

   • If you need to cancel your reservation, please do so at least 24 hours prior to your scheduled check-in time to avoid any cancellation fees.
   • Cancellations made less than 24 hours before the scheduled check-in time will incur a cancellation fee equivalent to one night's stay.

2. No Show:

   • Failure to arrive at the hotel without prior cancellation will be considered a "No Show."
   • In the event of a No Show, the full amount of the reservation will be charged as a cancellation fee.

3. Early Departure:

   • Guests departing before the scheduled check-out date may be subject to an early departure fee equivalent to one night's stay.

4. Refund Process:

   • Refunds for cancellations will be processed within 7-10 business days from the date of cancellation.
   • Refunds will be issued using the same method of payment used for the original reservation.

5. Special Circumstances:

   • In case of emergency situations or unavoidable circumstances, such as natural disasters or flight cancellations, please contact us directly to discuss your situation.

6. Group Bookings:

   • Different cancellation policies may apply to group bookings. Please refer to your group booking agreement for specific terms and conditions.

7. Changes to Reservation:

   • Changes to your reservation, such as modifying dates or room types, may be subject to availability and additional charges.

8. Non-Refundable Rates:

   • Some special promotional rates or discounted offers may be non-refundable. Please check the terms and conditions of your reservation before booking.

9. Contact Information:

   • For any questions or assistance regarding your reservation or our refund policy, please contact our reservations team directly.

By making a reservation with Hotel Shiva International, you agree to abide by the terms and conditions of our refund policy outlined above. We appreciate your understanding and cooperation. We look forward to welcoming you to our hotel and providing you with a pleasant stay.